Credit refund

[Daniel0210]

@Beckyroyle 
You aren’t contacting Sky Customer Services by posting on here. This is a customer to customer forum where we try to help each other.

Could you tell us what the credit was for please?

[Beckyroyle]

Sorry bud it was for a payment that took out after my contract was up 

[Daniel0210]

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@Beckyroyle wrote:

after my contract was up 

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@Beckyroyle 

So can you clarify 

• you've cancelled your subscription and
• the amount is showing as a credit on your Sky account.

[Beckyroyle]

My contract was up so I rang up a month early and cancelled it for a few days before the end date but the month after they took out a full payment I rang and they said it was done by error and it would be refunded but I still haven't received it 

[Daniel0210]

@Beckyroyle 

So is still showing on your Sky account as a credit?

[Beckyroyle]

 

[Daniel0210]

Thanks @Beckyroyle I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Beckyroyle]

Thank you 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Beckyroyle.

[cg32]

I'm still owed £43.45 from Broadband cancellation if you could escalate please.

[caesarome]

@cg32 

Does this £43.45 appear on your account as a credit ?

[cg32]

it appears as a credit

[caesarome]

@cg32 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[cg32]

Thank you 😊 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @cg32  an invite to chat.