Credit refund

[Greenfingers001]

Thanks for escalating this. We’ve sent  invites to @watermelonfox and @Daniel0210 for a chat.

[watermelonfox]

Thank you @Daniel0210  Your help is much appreciated!

[serenm61]

Thanks @Daniel0210, it's been over 6 weeks now and I've still not been refunded so if the messaging team could get in touch with me that would be great

[caesarome]

@serenm61 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent serenm61 an invite to chat.

[Miaax]

I would like my sooner also but I have changed address that I believe you have on my account. 

[caesarome]

@Miaax 

Are you asking for a refund because you have a credit on your account, if so what is this from ?

[Miaax]

Yes I moved to another provider and my account is in credit x

[caesarome]

@Miaax 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Miaax  an invite to chat.

[Stephen+Ratcliffe]

• Credit refund: I have recently left Sky and my account is now in credit. I would like to receive that credit before I close down my Direct Debit Mandate. Days preferred to weeks or months!!

[Daniel0210]

@Stephen+Ratcliffe 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

[Stephen+Ratcliffe]

Yes I would like that. I will leave open the direct debit until it's received. Thank you.

[Stephen+Ratcliffe]

It is showing as a credit in my Sky account!!

[Daniel0210]

@Stephen+Ratcliffe 

I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014