Credit Refund

[Matt.A]

Hi, 

I left Sky over 3 weeks ago, paid the early termination charges as was still in contract and now my accounts shows a credit balance which will cover future bills. As there's are no future charges due on my account, is it possible to get this refunded back to the bank account used for the direct debits? 
Thanks in advance 

[caesarome]

@Matt.A 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Matt.A.

[Matt.A]

Hi there, 

I was told to contact you guys again on the 14th of the month to progress my refund request. Would it be possible to progress this on now please? Thanks 

[caesarome]

@Matt.A 

Your post has been escalated so look out for the chat bubble sometime tomorrow morning.

[Addie15]

Hi there, @Matt.A. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147