Credit balance refund

[caesarome]

@hellsbells5 

As per the posts above you will need to contact Sky by calling them about the refund.

[hellsbells5]

Thank you! Only way I could see to contact them was by chat but thankfully I got through to real human in the end who sorted me out in seconds ! Thanks for your help 

[Pete2222]

I have the same problem. 

My payment details are still active and I'm £142.22 in credit.

Please can you assist me so I can get my payment ASAP 

Thanks 

[Daniel0210]

@Pete2222 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process is unavallable and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

[Wilkie9030]

Hi I also need help with getting credit back after cancellation, I can see credit amount on the bills current dd still open but I change bank in 2 weeks 

[Pete2222]

I rang them up in the end and it got transferred into my account within 5 working days.

[Daniel0210]

@Wilkie9030 

My post immediately above yours applies to you too. 

[Wilkie9030]

What number did you contact them on please 

[Daniel0210]

@Wilkie9030 
These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

[Pete2222]

I used 150 but im also a sky mobile customer 

[CordyFox]

Good afternoon all,

I have received an email (and a message in the Sky app) to tell me I have a refund due.
I have called the number as requested but no longer live at the address on my old Sky account - so sending a cheque would be going to the incorrect address. 
There are no other options on the telephone number given.

Any help or a point in the right direction would be much appreciated.

Thank you.

[caesarome]

@CordyFox 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Jason-]

Hey @caesarome, thanks for the heads up. We'll send @CordyFox an invite now and we can help with this 👍🏻

Thanks, Jason-

[Graham223]

Hi all

I have the same issue as the user above where I received an email  to tell me I have a repayment due to me. When I called the number on the email it says it can post a cheque to the address on my old Sky account but I no longer live there so I wouldn't receive the cheque.  No option to give new address on the telephone number.

Can anyone advise how I would go about receiving my repayment?

Many thanks

[CordyFox]

Hi Graham, if your bank details are still registered with sky they will pay it back into your account. I no longer have sky - but they still had my payment details registered, so they refunded it back to me. You just need to speak to someone on the chat. Someone on here helped me and gave me a chat link. It was really helpful and easy.