Credit Refund

[Louisokoebor]

My current payment method is direct debit and is still active. Please escalate. Thanks for responding.

[Daniel0210]

@Louisokoebor 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Louisokoebor.

[MG71287]

I was told by an adviser yesterday I am due a refund on account as I switched from skyQ to sky glass, does anyone know timescales of this and if it will be credited to bank account or taken off next bill? Thanks 🙂

[caesarome]

@MG71287 

Are you a Sky Broadband customer, because if not the credit can not be transfered to your Sky Glass account so it will need to be refunded and help of which can be arranged via here if you can see a credit on your account.

[MG71287]

Hi thanks for reply, i've just checked sky broadband part and it says im 37.64 on credit which will go towards next bill?

Can this be refunded to bank account or will it be used for next bill?

[caesarome]

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@MG71287 wrote:

Can this be refunded to bank account or will it be used for next bill?

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It can be used against the next broadband bill or if you prefer it can be refunded so if you do want it refunded let us know as we can arrange some help for you.

[MG71287]

Thanks so much for reply, yeah I would love it refunded to bank account if this

[Grace7777]

All sorted now,thanks everyone 

[caesarome]

@MG71287 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @MG71287 to chat.

[Keanu1]

Im also awaiting a refund, would it be possible to escalate to the messaging team so I can recieve this sooner than the stated up to 6 weeks?

Thanks

[Daniel0210]

@Keanu1 
If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Keanu1]

@Daniel0210 hi thanks for your reply.

It is showing as credit in my account and my payment method is still active 🙂 

[Daniel0210]

@Keanu1 
We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014