Credit Refund after leaving Sky

[Lisa-P1987]

Thanks for escalating this. We’ve sent @dankent85  an invite to chat.

[Orkhan]

Hi, I have a credit on my account after leaving SKY and I have been told I need to contact Sky through this form to get the credit refunded to my bank account. Can you please help me with this? Many thanks.

[Daniel0210]

@Orkhan 
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

Post now escalated @Orkhan 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Orkhan to chat.

[Danielle105]

Hi i have credit on my account and its been over 6 weeks and ive not received a refund. Can somebody please explain how i can get this without calling up. Thanks 

[caesarome]

@Danielle105 

What is the credit from ?

[Danielle105]

Because I cancelled sky, it says credit from broadband 

[caesarome]

@Danielle105 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Danielle105.

[ceber]

I cancelled my Sky broadband on 4th July and still have not received the credit on my account, after being a customer for 13 years this doesn't encourage me to return at all. How do I get my credit returned please?

[caesarome]

@ceber 

Do you see a credit on your account because it is this that can be refunded.

[ceber]

Hi, thanks for the reply,Yes there is a credit on my account and says it will be taken off my next bill but obviously I won't have a next bill!

[Daniel0210]

@ceber 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[ceber]

@Daniel0210 

Thankyou very much for this!