Credit Refund after leaving Sky

[Bea9]

hi, no, I don't have thr bubble available

[caesarome]

I asked if you would be able to respond but I have no re-escalated this for you so look out for the chat bubble over the next hour or so.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Bea9 an invite to chat.

[Evian_]

Good evening,

I left SKY boardband service since the middle of August, and today login to the account is now shown Credit balance is £45.61.

I would like to request a refund to my bank account directly, can anyone help to sort it out please? Many thanks! 🙏

Regards,

EF.

[Daniel0210]

@Evian_ 
I’ll escalate your post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you tomorrow. They should be able to process the refund within 3-5 working days. 

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@Evian_ 

Now escalated. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Evian_ an invite to chat.

[Yankbaper13]

@caesarome Thank you for escalating this. I am still waiting to be contacted or for the chat bubble to appear. Are you able to re-escalate this so that I can get some help? Many thanks!

[caesarome]

@Yankbaper13 

Sorry about that, hopefully they will make contact this time so I have escalated your post again so look out for the chat bubble tomorrow morning.

[Addie15]

Hi there! We have sent an invite to @Yankbaper13.

[Andy852]

Hello

We left sky in late October have £33.55 in credit. Assumed this would automatically be refunded at my next direct debit date. Obviously not. 

[Daniel0210]

@Andy852 
If your payment method is still active on your Sky account refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account. 

[Andy852]

Well it's now exactly 6 weeks since Vodaphone took over, I'll give it till next week

[caesarome]

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@Daniel0210 wrote:

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account. 

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@Andy852 

You didn't reply to this as we can speed this process up for you if you want but we are awaiting for your reply.

[Andy852]

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@Daniel0210 wrote:

@Andy852 
If your payment method is still active on your Sky account refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account. 

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DD is still active, yes if you could get it refunded quicker.  Says £33.55 in credit.