Refund

[LewisAird]

Hi there, I cancelled my account and my new wifi has been set up yet and sky has been discontinued and I was still charged £43 for the upcoming month, I would like a refund

[Daniel0210]

@LewisAird 

If your payment method is still active on your Sky account refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.