Credit Refund after leaving Sky

[Daniel0210]

@harchester99 
I’ve escalated your post to Sky and their Messaging Team should contact you later (but more likely tomorrow now).

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @harchester99 to chat.

[johnf102]

Can I also get a link to chat please? 

[caesarome]

@johnf102 

You didn't answer my question about what services you cancelled.

We can't arrange a chat until you see credit on your account which I take it you don't ?

[johnf102]

I cancelled Sky Broadband and kept Sky Stream TV. My bill dated 8 May 2024 is showing 16.16 of credit. 

Can I just get this refunded into my bank? 

[caesarome]

@johnf102 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @johnf102 to chat.

[Tom-W19]

Thanks for escalating. We've sent an invite to @johnf102.

[Mill85]

Hi sky took a payment from my account twice I called them on Friday and they said they would refund the 2nd payment when will I receive this 

[Daniel0210]

@Mill85 
So it sounds like you made an unnecessary manual payment. If you have a continuous payment method set up you should never need to make a manual payment. I would recommend not making manual payments unless requested to by Sky.

If you've already called Sky I would expect the refund to be made within the standard 3-5 working days so probably by the weekend. 

[Hannaball]

Can I get a link to get my refund back within 3-5 working days please, I have a £120 credit I'd like back in my bank account asap

[caesarome]

@Hannaball 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[dankent85]

Hi, I have a credit of £59.37 on my broadband bill. Please can you arrange for this refund to be sent to me. 

[caesarome]

@dankent85 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Daniel0210]

@dankent85 

Is this as the result of leaving Sky broadband? If so, refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.