Credit Refund after leaving Sky

[Nigel180]

I also have a credit on my broadband account. Sky glass is still active. I was informed balance would be refunded, for broadband services paid for in advance. June bill states, credit will be used to pay future bills? Could my refund request be escalated to Sky please 

[caesarome]

@Nigel180 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Nigel180]

Thank you for escalating this, but so far, nothing has appeared from Sky employee. Does it normally take this long?

[Tom-W19]

Thanks for escalating. We've sent an invite to @Nigel180.

[Deb72]

Did you manage to get this sorted? I too have left Sky (in May) & am still awaiting refund of credit on my account. What's the best course of action?

[Daniel0210]

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@Deb72 wrote:

I too have left Sky (in May) & am still awaiting refund of credit on my account. What's the best course of action?

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@Deb72 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.

[Deb72]

Yes please, as soon as possible really

[Daniel0210]

@Deb72 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Deb72 an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you @Deb72 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[johnf102]

I have the same issue. Cancelled broadband in April and was charged early termination (despite being a customer for 9 years) plus still waiting for bill credit. When will this be refunded?

[caesarome]

@johnf102 

Are you saying you believe you were wrongly charged the early termination fee, if so what did Sky say when you spoke to them ?

[johnf102]

I just want to get the credit back on my account, if possible. I thought the early termination charge was waived if the service was cancelled within a month of notice of inflation price increases, may have been mistaken and did not chase up. 

[caesarome]

What services did you have as you could only cancel within 30 days of receiving the notification of the price rise and this applied to Sky Broadband only so did you have broadband from Sky and if so did you contact them to cancel ?

[harchester99]

Hello, I have a credit of £71.68 showing on my July bill after cancelling my broadband and phone package. The credit relates to the both.

Can you post a message to the escalation team so this can be refunded to me please?