16 Jan 2023 01:54 PM
I want to change the main account holders name from my ex partner who left my property 9 years ago - and has subsequently taken out his own new sky contract in his wifes name. I want to remove his name from my contract and change to mine without losing my 22 years benefits.
The address is unchanged and all billing details are unchanged
16 Jan 2023 01:54 PM
Posted by a Superuser, not a Sky employee. Find out moreSky don't allow change of accountholder I'm afraid.
16 Jan 2023 01:54 PM
Posted by a Superuser, not a Sky employee. Find out moreSky don't allow change of accountholder I'm afraid.
16 Jan 2023 01:55 PM
Posted by a Superuser, not a Sky employee. Find out moreThis can not be done as Sky does not allow account names to be changed. The only way round it would be for the account holder to call Sky and cancel and once this has happened you can sign up as a new customer.
16 Jan 2023 02:02 PM
Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:This can not be done as Sky does not allow account names to be changed. The only way round it would be for the account holder to call Sky and cancel and once this has happened you can sign up as a new customer.
... and unfortunately lose the 22 years of continuous service which to be honest isn't worth a lot as length of service doesn't come into when it comes to discounts etc
16 Jun 2024 02:31 PM
16 Jun 2024 02:51 PM
Posted by a Superuser, not a Sky employee. Find out more@Claire00001 The answer is already available in post 2 above
you can't change the account holder name
16 Jun 2024 05:56 PM
Posted by a Superuser, not a Sky employee. Find out more@Claire00001 you can change your payment details via the Bills section of your online account here: https://www.sky.com/bill
As accountholder you remain responsible for seeing that payment is made on time and for any debt if it isn't.
You can change contact details here: https://www.sky.com/mydetails
However I wouldn't recommend doing so as you're still responsible for the account. No other party will be able to cancel.
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