Can't subscribe to Sky Cinema deal

[Quidnunc1]

Hi all. Anyone had this issue? We have subscribed to Sky Broadband and have resolved the hassle of router not showing in MySky. We now want to take advantage of the Sky Cinema with free Vue tickets and Paramount+ bundle. It's advertised on the mobile app and website when we sign in, but the links take us to Sky Glass adverts and that's the end of the line. Am I missing something? Are we supposed to get Sky Glass before we can get Sky Cinema? It doesn't say that anywhere, so I'm confused.

Thanks to all you hepful people!

[daveNOS]

@Quidnunc1 Are you subscribed to just Sky broadband or do you have Sky TV aswell?

[Quidnunc1]

Hi @daveNOS . We have Sky Broadband only at the moment. I'm getting "Upgrade Now" promos for upgrading to Sky Cinema when I log into the web or app version of MySky. These just lead to Sky Glass adverts (ecept on my iPhone where is says "Unfortunately we can't process your request online right now. Please try again later...".

There's no caveat mentioning having to subscribe to anything else to get Sky Cinema.

[daveNOS]

@Quidnunc1That will be why you are taken to the Sky Glass page, you can't access any TV packs(and their offers) if you don't subscribe to one of the TV services(Sky Q, Sky Glass or Sky Stream).

[Quidnunc1]

OK, thanks @daveNOS - I appreciate the advice. However, it's misleading to offer this without clearly stating that another subscription is a condition.

[RubyRottie]

same problem. says deal expires June 25 but there's no link to allow upgrade.

[caesarome]

@RubyRottie 

Same question as above, are you a Sky TV customer or do you just subscribe to Sky Broadband ?

[RubyRottie]

No, just Sky TV. 

[caesarome]

All you can do then is to call Sky to see if they can apply this offer for you. If they do 31 days notice is required to cancel.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.