Can’t pay bill till Monday

[Laura372]

I can't pay my Broadband bill till Monday. I want to know if you can enable my wifi till Monday. I didn't pay since when I went to check on the app, it said that it had been paid so I just assumed that Sky had taken it off my card. I have tried to call Sky regarding this issue, however, it seems that they do not let you call customer service if there's an outstanding balance.

[Daniel0210 · Accepted solution]

@Laura372 

So it's already restricted?

If your Sky services have been restricted any calls to Sky will just prompt you to pay. Restrictions are normally only due to a missed payment. Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.