7

This discussion topic has been answered Discussion topic: Paying bill

Reply
Answered - Go to Answer
Avatar for Aaron87
Level 1 icon
What's this?
This message was authored by: Aaron87

Message posted on ‎02 Jul 2024 08:38 AM

Paying bill

I suffered a head injury last month and not long come out off hospital. Because of this I ain't got no money and missed paying my bill for broadband when it was due. I won't get no money till the end of this month 

Report post
Post 1 of 8
681 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for MarkGoldsmith
Level 14 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith Answer

Message posted on ‎02 Jul 2024 08:55 AM

Re: Paying bill

Posted by a Superuser, not a Sky employee. Find out more

Unfortunately in that case your Sky services will likely be restricted as that is Skys automated process.

 

Typcially if you pay by DD and it fails you get a 10 day grace period, after which they will try to take the DD again. If the second attempt fails you will be asked to manually pay within a short time frame before your services are restricted.

 

If you are late by over 2 weeks Sky will likely ask for the next bill to also be paid before service is restored, and you will also need to setup a new continuous payment method on your account.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here

View this Answer within the discussion

Report post
Post 2 of 8
674 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for MarkGoldsmith
Level 14 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith Answer

Message posted on ‎02 Jul 2024 08:55 AM

Re: Paying bill

Posted by a Superuser, not a Sky employee. Find out more

Unfortunately in that case your Sky services will likely be restricted as that is Skys automated process.

 

Typcially if you pay by DD and it fails you get a 10 day grace period, after which they will try to take the DD again. If the second attempt fails you will be asked to manually pay within a short time frame before your services are restricted.

 

If you are late by over 2 weeks Sky will likely ask for the next bill to also be paid before service is restored, and you will also need to setup a new continuous payment method on your account.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 2 of 8
675 Views
Reply

Did this answer not help you?
Avatar for HenriqueAmpa
Level 0 icon
What's this?
This message was authored by: HenriqueAmpa

Message posted on ‎03 Nov 2024 04:02 PM

Re: Paying bill

Yes I want pay my bills 

Report post
Post 3 of 8
422 Views
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎03 Nov 2024 04:13 PM

Re: Paying bill

Posted by a Superuser, not a Sky employee. Find out more
@HenriqueAmpa wrote:

Yes I want pay my bills 

@HenriqueAmpa 

What is stopping you? You should have a direct debit or continuous card payment set up for this. Remember that payments aren't processed at the weekend.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 4 of 8
416 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎03 Nov 2024 04:19 PM - last edited: ‎03 Nov 2024 04:20 PM

Re: Paying bill

Posted by a Superuser, not a Sky employee. Find out more

@HenriqueAmpa 

Your duplicate post has been removed to prevent duplicated replies. Please answer the question in my earlier post.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 5 of 8
413 Views
Reply
Avatar for HenriqueAmpa
Level 0 icon
What's this?
This message was authored by: HenriqueAmpa

Message posted on ‎03 Nov 2024 04:22 PM

Re: Pay bill

I can't wait 

Report post
Post 6 of 8
412 Views
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎03 Nov 2024 04:26 PM

Re: Pay bill

Posted by a Superuser, not a Sky employee. Find out more

@HenriqueAmpa 

I'm not sure why you keep posting on random threads. Your last post has been moved into this thread but still makes little sense so explain your issue on this thread. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 7 of 8
404 Views
Reply
Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39

Message posted on ‎03 Nov 2024 05:08 PM

Re: Pay bill

Posted by a Superuser, not a Sky employee. Find out more
@HenriqueAmpa wrote:

I can't wait 

Have your services been suspended (restricted)?

Report post
Post 8 of 8
389 Views
Reply
Reply
Answered - Go to Answer