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Discussion topic: Broadband charges

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This message was authored by: Lou710

Message posted on ‎10 Oct 2024 11:38 AM

Broadband charges

I would like to know why I'm still having to pay the £39.75 when I have just changed over to broadband and talk which is £27

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎10 Oct 2024 11:42 AM - last edited: ‎10 Oct 2024 11:43 AM

Re: Broadband charges

Posted by a Superuser, not a Sky employee. Find out more

@Lou710 

How long ago did you negotiate the new rate?  Your bills may take a day or two to update. As bills are generated 14 days before the payment date that might explain the most recent charge.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Lou710

Message posted on ‎10 Oct 2024 12:41 PM

Re: Broadband charges

A month ago

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This message was authored by: Daniel0210

Message posted on ‎10 Oct 2024 12:45 PM

Re: Broadband charges

Posted by a Superuser, not a Sky employee. Find out more

@Lou710 

Do your future bills show the payment figure you're expecting? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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