Cant pay bill

[Mumdiane]

There us no way I can afford to pay my bill if I can't get help then I'm gonna have to cancel 

[caesarome · Accepted solution]

@Mumdiane 

You are talking to customers here but what we can say for certainty is that if the bill isn't paid your services will be restricted until they are and if this happens to get them restored you would need to pay the bill in full and the next one if you were 2 weeks late or more in paying it. You would also need to setup a payment method on your account before your services would be restored.

If you pay by a direct debit and this fails Sky will try again 10 days later and it is only if the payment fails in this second attempt could your services be restricted so should this happen you will need to pay what you owe in full and setup your payment method before your services will be restored.

If you do pay by direct debit then you do not need to make any manual payment as this will not stop Sky from trying again after these 10 days.

[Daniel0210]

@Mumdiane 

And you can't cancel if it arrears or if services are restricted. 

[PandJ2020]

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@Mumdiane wrote:

if I can't get help then I'm gonna have to cancel 

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It's important to know whether you are subject to a minimum term.  If you're not then simply give notice to cancel.  (Or negotiate a discount)

if you are then it's not so simple as you cannot cancel and, as noted, the are implications.