COST AND CANCELLATION

[Mark102]

I have been a customer for 23 years and am currently facing a cost of £125 per month (no sports no cinema) Its time to cancel due to ridiculous costs for poor quality serive. The website refuses to allow me to change my email address, refuses to allow cancellation which is all in breach of ofcom rules. Sky believes it to be above the law and provides a rubbish service. Crazy that commited subscription is viewed less important than the constant contract change. No interest in loyalty puely subscription number based which is a flawed business model.

[caesarome]

@Mark102 

Why do you need to change your email address as I don't see how this is connected to cancelling ?

You might be able to use the messaging service online to cancel, if not you would need to call:

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page on the above link.

[NM5]

Phone them and ask for cancellation and negotiate a price

[TimmyBGood]

---

@Mark102 wrote:

The website refuses to allow me to change my email address, refuses to allow cancellation which is all in breach of ofcom rules. 

---

Ofcom does not require that service they regulate is cancellable online: I don't believe they have the power to do so.

The Competition and Markets Authority may make moves to this effect as a result of the Digital Markets, Competition and Consumers Act which was passed just before the General Election.