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Discussion topic: Broadband and talk

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This message was authored by Nutkin26 This message was authored by: Nutkin26

Broadband and talk

Just had an email saying prices are going up but broadband has doubled this year to £4 a month does anybody know why? This is dam cheek can't get an answer from Sky.  I don't know whether to cancel or not.

 

Hazel Wakeling
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband and talk

Posted by a Superuser, not a Sky employee. Find out more

@Nutkin26 wrote:

but broadband has doubled this year to £4 a month does anybody know why? 


@Nutkin26 

Do you mean it increased by £4 a month? There is an annual price increase as of April 1st in the U.K. the same as other years. You've agreed to this through your terms and conditions and all customers will be affected. Sky can increase prices once in any 12 month period. Your contract is not a fixed price but your discounts are. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Nutkin26
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This message was authored by Nutkin26 This message was authored by: Nutkin26

Re: Broadband and talk

Yes I know sky can increase their prices but last year it was increased by only £2 so why has it doubled this year to £4 it seems a lot to me for the same service.

Hazel Wakeling
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband and talk

Posted by a Superuser, not a Sky employee. Find out more

@Nutkin26 wrote:

last year it was increased by only £2 so why has it doubled this year to £4 it seems a lot to me for the same service.


@Nutkin26 

I would imagine there were some lengthy discussions within the Sky powers that be before they decided on the amount. Skys decision at the end of the day, the same as it's entirely your decision to stay or go. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Towsey This message was authored by: Towsey

Re: Broadband and talk

It was my understanding that if the price goes up during the duration of the contract i.e. 18 months, then a customer has the option to break the contract without incurring early exit fees,  can anyone confirm?

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Broadband and talk

Posted by a Superuser, not a Sky employee. Find out more

@Nutkin26 wrote:

 last year it was increased by only £2 so why has it doubled this year to £4


Because CPI (and every other measure of inflation) is roughly double what it was last year?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Broadband and talk

Posted by a Superuser, not a Sky employee. Find out more

@Towsey wrote:

It was my understanding that if the price goes up during the duration of the contract i.e. 18 months, then a customer has the option to break the contract without incurring early exit fees,  can anyone confirm?


Broadband_Contract.png

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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