No products in account

[Wigan22]

I've just signed up for Sky Broadband after previously being a customer, my broadband is not showing up in my products even though it is up and running.

[Mark39]

If you were away for more than a year, a new Sky ccount will have been created for you. You'll need to create a new SkyID, to which you'll then be able to link your new Sky account for online access. This explains what you need to do: https://www.sky.com/help/home/your-account/my-sky-id/sky-id-flow/articles/sky-id-create-primary

You can't use,the same email address for both Sky IDs

[Wigan22]

I don't have another email so how can make another SkyID?

[Mark39]

You could create a new email address with one of the free providers, change the email address in your old Sky ID to it, thereby freeing up that email address to use with the new one?

[caesarome]

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@Wigan22 wrote:

I don't have another email so how can make another SkyID?

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@Wigan22 

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id