Bills and payments page restricted?

[cladd]

Hello, 

I have also got this issue of seeing "This page is restricted" on the bills page.

Can I get some assistance please?

Thank you

[caesarome]

@cladd 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @cladd an invite to chat.

[Taylumley]

Having the same issue here, I cannot pay any bills or make arrangements if this could be escalated please

[Daniel0210]

@Taylumley 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Taylumley.

[Lisa-P1987]

Update - Spoken to @Taylumley and we found they were using a guest ID. They were advised to call our specialist Sky ID team to discuss this further 🙂

[Neema]

Hello, i have the same issue. I paid everything, next bill too and already added a credit card for the future payment but my account is still restricted and my broadband still not working. How much time for the service to work back after the payment? Or i need to chat with an agent?

[caesarome]

Was your broadband restricted due to non payment of this bill if so it can take a little while for the payment to be cleared so until this happens it will not be restored.

[JamesE]

I am having the same issue. Please help.

[zerassse]

I have the same issue, account has been restricted and I cannot see my billing and payments for unknown reason on website and I also cannot access an app at all.  I've spent today entire morning on the phone with sky customer service and after 15 or so transfers nobody was able to help me. Is there anyone that knows anything about this? Because customer service has proved to be not only useless, but also time wasting with insane transfers to unrelated deparments. 

[caesarome]

@zerassse 

Would you like the messaging team on here to contact you tomorrow about this ?

[zerassse]

Of course I would like to be contacted if they are able to finally sort this out.

[Lucy855]

Hi, I keep getting this same issue can someone please help escalate? Thanks

[caesarome]

@zerassse @Lucy855 

To get you some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.