Bills and payments page restricted?

[Digger55]

I am having a similar issue to others - page restricted when trying to view my bills. 

Can someone help me with this?

[SKY1992bf]

@Digger55  To get you some help I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Lisa-P1987]

Thank you for escalating this. We have sent Digger55 an invite to chat 🙂 

[stuart+l23]

Hi.

I am also having the Page Restricted message

[SKY1992bf]

@stuart+l23  To get you some help I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Lisa-P1987]

Thank you for escalating this. We have sent stuart+l23 an invite to chat 🙂 

[millyproducer]

Also having this message, account was restricted but paid the bill and the services are still restricted.

[Daniel0210]

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@millyproducer wrote:

Also having this message, account was restricted but paid the bill and the services are still restricted.

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@millyproducer 

I think your issue is different. If your services are restricted due to a missed payment, then before Sky reinstate them you will have to pay what you owe and also set up a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well. If you allow your arrears to remain for 56 days Sky may terminate your account.

[Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill, although this does NOT apply for a Sky Mobile restriction].

If you can’t pay it all in one go you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay.

Once your payment has cleared and is in Sky’s account your services should be reinstated, but be aware this may not be instant especially at a weekend as the banks are closed. At this point any query regarding money owed can be discussed with Sky.

Any attempt to call Sky will result in you being prompted to pay first.

[millyproducer]

I did already make a payment yesterday for the latest bill: "£37.00 paid on 22 Feb 2023 via manual payment" and I set up a card to make future payments too.

But it still says my account is restricted. If I go to "Make a payment" it says £0.00. Clicking on Restore services gives me a "Sorry, something has gone wrong" error. 

What do I do now?

[millyproducer]

Found the customer services number and got it reinstated.

[Tom-W19]

Hi stuart+I23

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Elcop]

I still need help with this

[caesarome]

@Elcop 

What message are you seeing as are you up to date with your bills.

[Elcop]

this page is restricted

[stuart+l23]

HI.
I still have the restricted message, could you send me a chat link again please.