08 Dec 2023 11:17 AM
hi I just went onto my sky app to manually pay my bill as I do every month and it is saying it's already been paid? I still continued to pay it in case it's been a mistake on their part and now it's taken the amount off my bill for the next month.
08 Dec 2023 11:21 AM
Posted by a Superuser, not a Sky employee. Find out moreYour images both show personal information (account number and mobile numbers) so were rejected.
If you have a continuous payment method set up (and you should have) you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest not making manual payments unless requested to by Sky.
08 Dec 2023 11:22 AM
Posted by a Superuser, not a Sky employee. Find out moreSo that's correct if you make an overpayment. Which has been done in this case as your current bill was paid, it goes towards next months bill.
do you have a direct debit setup which may have automatically paid this months bill?
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08 Dec 2023 11:25 AM
Posted by a Superuser, not a Sky employee. Find out moreI suspect (as per the contract) they have used your payment details on file to automatically request payment.
Indeed, making a manual payment in these circumstances will be used against next month's bill.
08 Dec 2023 11:37 AM
Hi, I checked my bank accounts and there have been no transactions of £51.80 from sky at all. The last transaction was last month
08 Dec 2023 11:44 AM
08 Dec 2023 11:50 AM
Posted by a Superuser, not a Sky employee. Find out moreFeel free to post the images again after blocking out the personal info. I've just looked at the rejected images again. You apparently made a payment of £51.80 yesterday and another £51.80 was paid today. It then appears next month your bill is currently paid (by your overpayment) leaving you £4+ in credit.
08 Dec 2023 11:57 AM
Hi that's the images again and also a screenshot of my transaction from my bank account. @Daniel0210
08 Dec 2023 01:30 PM
@Daniel0210 if you could give me help it would be appreciated, stressing out lol 😬
08 Dec 2023 01:59 PM
Posted by a Superuser, not a Sky employee. Find out moreThe most likely explanation is the payment has been requested a couple of working days prior - this has been shown as hitting your Sky account but is pending with the banking clearing system.
I'd wait until Monday to see what transpires.
08 Dec 2023 02:26 PM
@PandJ2020 Thanks. If the bank bounce the payment will sky just move the payment from next month to this month? Or will I just have to make the payment again?
08 Dec 2023 02:29 PM
@PandJ2020 not sure if my last reply posted, but thanks anyway. If the bank bounce the payment will sky take the payment from next month or will I have to pay it again? Thanks
08 Dec 2023 02:43 PM
Posted by a Superuser, not a Sky employee. Find out moreIf it's a direct debit that fails Sky will automatically try it again 10 days later.
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