I keep getting messages to send my sky box back when IV returned the sky WiFi box

[Blanket123]

I cancelled my internet not my sky TV, but keep being told to send my skyq box back not my internet box to which I have already.

[caesarome]

@Blanket123 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[walkerorville]

i have sent back my broadband modem, and sky have aknowleged receiving it back,  our contract was up in october, and therefore diconnected the modem, and requsted a package, for returning it, all good, cannot get an answer for package to send the Qbox back ?, Im told the dish outside is ours ?, so i have to go up ladders, to take it down ? ( Im 68 and a pensioner ), but sky are still asking for november & december payments ? and they only want you to phone ( 25p per minute, 30minute minimum waiting time ) no emails accepted ??????

I have sent letters to bbc watchdog & martin lewis ITV

[Daniel0210]

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@walkerorville wrote:

cannot get an answer for package to send the Qbox back ?

If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Im told the dish outside is ours ?, so i have to go up ladders, to take it down ? ( Im 68 and a pensioner ),

Yes, the dish is yours. If you definitely want it removing you'll need to employ a local tradesman to remove it.

but sky are still asking for november & december payments 

when you cancel you have to give 31 days notice for TV. Any overpayment will be reimbursed. 

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[walkerorville]

Our broadband contract was up in october, sky has sent a package to return the modem, and have aknowleged receiving the modem box, i cannot get an answer on returning the Qbox back, everything switched off 30/10/23, advised that the dish is ours ? i have to take down ( Im 68, pensioner ) not happy about going up ladders. i have phoned twice ( 25p per minute, minimum waiting time 30 minutes ) and cut off, even though i gave the sky team my number,  no call back from them,  cannot email ??????

they are chasing payments for november & december ( no broadband connection ) and now £10 addition if not paid, to phone them again, cost to me a minimum £7.50 +

[Daniel0210]

@walkerorville 

See the reply above your duplicate post.