Billing

[Rebekah6]

 hi I just went onto my sky app to manually pay my bill as I do every month and it is saying it's already been paid? I still continued to pay it in case it's been a mistake on their part and now it's taken the amount off my bill for the next month. 

 

[Daniel0210]

@Rebekah6 

Your images both show personal information (account number and mobile numbers) so were rejected. 

If you have a continuous payment method set up (and you should have) you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest not making manual payments unless requested to by Sky.

[MarkGoldsmith]

So that's correct if you make an overpayment. Which has been done in this case as your current bill was paid, it goes towards next months bill.

do you have a direct debit setup which may have automatically paid this months bill?

[PandJ2020]

I suspect (as per the contract) they have used your payment details on file to automatically request payment.

Indeed, making a manual payment in these circumstances will be used against next month's bill.

[Rebekah6]

Hi, I checked my bank accounts and there have been no transactions of £51.80 from sky at all. The last transaction was last month 

[Rebekah6]

@PandJ2020 @Daniel0210 

[Daniel0210]

@Rebekah6 

Feel free to post the images again after blocking out the personal info. I've just looked at the rejected images again. You apparently made a payment of £51.80 yesterday and another £51.80 was paid today. It then appears next month your bill is currently paid (by your overpayment) leaving you £4+ in credit. 

[Rebekah6]

Hi that's the images again and also a screenshot of my transaction from my bank account. @Daniel0210 

 

 

  

[Rebekah6]

@Daniel0210 if you could give me help it would be appreciated, stressing out lol 😬

[PandJ2020]

The most likely explanation is the payment has been requested a couple of working days prior - this has been shown as hitting your Sky account but is pending with the banking clearing system.

I'd wait until Monday to see what transpires.

[Rebekah6]

@PandJ2020 Thanks. If the bank bounce the payment will sky just move the payment from next month to this month? Or will I just have to make the payment again?

[Rebekah6]

@PandJ2020 not sure if my last reply posted, but thanks anyway. If the bank bounce the payment will sky take the payment from next month or will I have to pay it again? Thanks

[MarkGoldsmith]

If it's a direct debit that fails Sky will automatically try it again 10 days later.