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Discussion topic: Billing

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This message was authored by Kemel This message was authored by: Kemel

Billing

Would anyone know why my account has had an extra charge of £6.93 it says it's a unpaid amount from my previous bill but my previous bill was paid in full so have so i have no clue why it's there  

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Kemel 

As customers who don't have access to your account we can't tell you that. What service is it for? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Kemel
Topic Author
This message was authored by Kemel This message was authored by: Kemel

Re: Billing

Sorry i should of mentioned it's for a phone plan it says on my account debit of £6.93 unpaid amount from previous bill but my last bill was paid in full as i mentioned in my original post 

This message was authored by caesarome This message was authored by: caesarome

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

Does your last bill say it was paid in full:

 

https://www.sky.com/myaccount/bill/previous

 

Or was this £6.93 carried over for some reason ?

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Kemel
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This message was authored by Kemel This message was authored by: Kemel

Re: Billing

So my September payment isn't showing on my sky account but is showing on my banking app that is was charged the full amount of my bill 

This message was authored by GD1 This message was authored by: GD1

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Kemel  Have you checked your current bill?  Does it show what the charge is for?

 

If it was carried over was it shoing on a previous bill as this seems an odd amount there may have been additonal call charges that were not taken?

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Kemel
Topic Author
This message was authored by Kemel This message was authored by: Kemel

Re: Billing

@caesarome @It's says it's been carried over from my previous bill as an unpaid amount but my bill September was paid in full and this month was paid in full yesterday 

Kemel
Topic Author
This message was authored by Kemel This message was authored by: Kemel

Re: Billing

@GD1 

48649AB8-9CE7-45E5-88C4-78526B748642.jpeg

68DA92D6-8AC3-4FC3-9720-BBC6EE72E1E8.jpeg

 it's showing as 4GB but i didn't ask for extra GB 

This message was authored by GD1 This message was authored by: GD1

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Kemel  There is £6.93 carried forward for data plan charges on your bill for 1st to 31 Oct which look to be a partial month for your data plan.5th Sept to 30th Sept

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by caesarome This message was authored by: caesarome

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

Your 1st October bill wasn't paid in full as you see right at the bottom as £37.00 was taken but the bill was £43.93 so this is why the £6.93 has been carried over.

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Kemel
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This message was authored by Kemel This message was authored by: Kemel

Re: Billing

@caesarome @GD1 But I'm a little confused both my September and October bills were paid in full as the charges are showing  on ny bank statements 

This message was authored by GD1 This message was authored by: GD1

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

@Kemel  October bill wasn't you've shown the evidence to say it wasn't as only £37 payment was made.  

 

Your full bill for October was £43.93

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by caesarome This message was authored by: caesarome

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

As myself and @GD1 one have said your 1st October bill clearly shows that £37.00 was taken and therefore was £6.93 short for some reason which is why it has be added to your next bill.

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Kemel
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This message was authored by Kemel This message was authored by: Kemel

Re: Billing

Sorry I'm probably not wording it right my bill has always been £37 i didn't pay the £6.93 because i didnt know why i was charged that in the first place i didn't ask for nor did i authorise any extra data so i dont know why it's saying it's for 4GB but it has now been paid to get it out of the way @GD1 @caesarome 

This message was authored by caesarome This message was authored by: caesarome

Re: Billing

Posted by a Superuser, not a Sky employee. Find out more

Did you change your data plan on 1st October from 4GB to a higher plan ?

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