06 Oct 2023 06:42 PM
Would anyone know why my account has had an extra charge of £6.93 it says it's a unpaid amount from my previous bill but my previous bill was paid in full so have so i have no clue why it's there
06 Oct 2023 06:50 PM
Posted by a Superuser, not a Sky employee. Find out moreAs customers who don't have access to your account we can't tell you that. What service is it for?
06 Oct 2023 06:57 PM
Sorry i should of mentioned it's for a phone plan it says on my account debit of £6.93 unpaid amount from previous bill but my last bill was paid in full as i mentioned in my original post
06 Oct 2023 07:19 PM
Posted by a Superuser, not a Sky employee. Find out moreDoes your last bill say it was paid in full:
https://www.sky.com/myaccount/bill/previous
Or was this £6.93 carried over for some reason ?
06 Oct 2023 07:29 PM
So my September payment isn't showing on my sky account but is showing on my banking app that is was charged the full amount of my bill
06 Oct 2023 07:32 PM - last edited: 06 Oct 2023 07:35 PM
Posted by a Superuser, not a Sky employee. Find out more@Kemel Have you checked your current bill? Does it show what the charge is for?
If it was carried over was it shoing on a previous bill as this seems an odd amount there may have been additonal call charges that were not taken?
06 Oct 2023 07:33 PM
@caesarome @It's says it's been carried over from my previous bill as an unpaid amount but my bill September was paid in full and this month was paid in full yesterday
06 Oct 2023 07:38 PM
06 Oct 2023 07:40 PM - last edited: 06 Oct 2023 07:42 PM
Posted by a Superuser, not a Sky employee. Find out more@Kemel There is £6.93 carried forward for data plan charges on your bill for 1st to 31 Oct which look to be a partial month for your data plan.5th Sept to 30th Sept
06 Oct 2023 07:40 PM
Posted by a Superuser, not a Sky employee. Find out moreYour 1st October bill wasn't paid in full as you see right at the bottom as £37.00 was taken but the bill was £43.93 so this is why the £6.93 has been carried over.
06 Oct 2023 07:47 PM
@caesarome @GD1 But I'm a little confused both my September and October bills were paid in full as the charges are showing on ny bank statements
06 Oct 2023 07:51 PM - last edited: 06 Oct 2023 07:53 PM
Posted by a Superuser, not a Sky employee. Find out more@Kemel October bill wasn't you've shown the evidence to say it wasn't as only £37 payment was made.
Your full bill for October was £43.93
06 Oct 2023 07:53 PM
Posted by a Superuser, not a Sky employee. Find out moreAs myself and @GD1 one have said your 1st October bill clearly shows that £37.00 was taken and therefore was £6.93 short for some reason which is why it has be added to your next bill.
06 Oct 2023 08:00 PM
Sorry I'm probably not wording it right my bill has always been £37 i didn't pay the £6.93 because i didnt know why i was charged that in the first place i didn't ask for nor did i authorise any extra data so i dont know why it's saying it's for 4GB but it has now been paid to get it out of the way @GD1 @caesarome
06 Oct 2023 08:09 PM
Posted by a Superuser, not a Sky employee. Find out moreDid you change your data plan on 1st October from 4GB to a higher plan ?
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