Billing for TV Entertainment not in agreed package

[Rogercooper]

On 3 occasions now since 27/5/24 when I cancelled TV Entertainment I'm still being charged £35.50 per month.   I will cancel direct debit. From my bank.

[SKY1992bf]

@Rogercooper  How did you cancel? Have you received email confirmation (only once you receive this is cancellation confirmed

cancelling your direct debit won't get you anywhere I'm afraid and will cause more problems than answers namely 

you won't be able to 

contact Sky 

cancel services (if they have yet to be cancelled)

you will just receive demands from Sky for payment and and to setup a new continuous payment method 

[Rogercooper]

Hi please see agreement as provided:   Regards Mr Cooper

[PandJ2020]

You have to give 31 days notice - that has not passed yet.

[Rogercooper]

From: Sky.

Subject:  Your Broadband Contract Summery and Information 

Date:  27 May 2024 at 10:10:44

To

     Broadband Contract. Summery

Sky Broadband Superfast £38.00 per month for 18 months, £43.00 per month

activation charge:£00.00

Hardwear charge: £00.00

Delivery charge £00.00

The monthly price above includes line rental

[caesarome]

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@Rogercooper wrote:

On 3 occasions now since 27/5/24 when I cancelled TV Entertainment I'm still being charged £35.50 per month.   I will cancel direct debit. From my bank.

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If this is the date you spoke to Sky to cancel then your TV service will be cancelled in 26th June so up to that date billing continues as normal and once you have left any overpayment wi be refunded back to you.

[PandJ2020]

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@Rogercooper wrote:

Subject:  Your Broadband Contract Summery and Information 

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That's for broadband, not TV?

[Rogercooper]

I DO NOT   have Sky TV. 

[SKY1992bf]

And I'll observe  that nowhere within the text of post 5 above does it mention anything about services being cancelled 

[SKY1992bf]

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@Rogercooper wrote:

I DO NOT   have Sky TV. 

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In your op you claim you cancelled tv not broadband 

[caesarome]

@Rogercooper 

You said you cancelled it late May, so either you did and you cancelled or you are not telling us the full story.

[PandJ2020]

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@Rogercooper wrote:

On 3 occasions now since 27/5/24 when I cancelled TV Entertainment I'm still being charged £35.50 per month.   I will cancel direct debit. From my bank.

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Can you explain clearer what your issue is?

Generally, refusing to pay doesn't give the outcome you are looking for...

[Mark39]

@Rogercooper you've been complaining about this for several weeks now. What have you done about it?

https://helpforum.sky.com/t5/Account-Billing/You-are-charging-me-for-TV-SUBSCRIPTION-that-i-cancelle...

[Daniel0210]

@Mark39 

Good spot.

[SKY1992bf]

So we've gone from end of may this year to 18 months ago , something doesn't add up here 

good spot @Mark39