Sky future bills are NOT what I've just agreed

[Andy2868]

My 18 month contract is almost over so I contacted Sky about a new one. After making some changes I agreed to a new contract for broadband and a monthly contract for Sky TV. I've just looked at future bills on MySky and they are higher than they should be. I spent over 2 hours on the text chat to arrange this contract...how can I rectify the mistakes without going through this process again?

[Daniel0210]

@Andy2868 

It can take a day or two for a new discounted deal to be applied to the system. Also, Admin charges are usually added to discounted deals (new or on renewal), and it’s normally £10 per discount. Perhaps check your bill and future bills in a couple of days and see if the new agreed amount is shown. 

[GD1]

@Andy2868  If you've just agreed this deal your bills can take  couple of days to update.

Also any changes may make the 1 st couple of bills higher than expected https://www.sky.com/help/articles/been-overcharged

[Andy2868]

I made the changes on 7th.

It has the correct amount for my June period bill, but then price jumps up from July for some reason

[GD1]

@Andy2868  See the link I posted earlier.

[Daniel0210]

@Andy2868 

You need to compare the breakdown of the July bill (for example) and the June bill and see where the difference is. 

[Andy2868]

It's the broadband. It's going up from 30 to 32.5 after one month for some reason

[Andy2868]

Also, the broadband agreed was Ultrafast..but on the bills it is saying Superfast 😕

[Andy2868]

Are there any Sky employees om here who could help?

[GD1]

@Andy2868  You will need to call back if the package is incorrect as the Messagung Team can't deal with any upgrade/downgrade issues.

[PandJ2020]

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@Andy2868 wrote:

It's the broadband. It's going up from 30 to 32.5 after one month for some reason

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It could be due to a price increase in July.  (Remember your contract is not fixed price)

[Andy2868]

Ok..when can Sky legal apply those price increase? I thought it was just in April. Are you saying that anybody who takes out a new 18 month contract, Sky can basically just apply an unknown increase the following month and you are stuck with it..even if it's not what you agreed?

[Daniel0210]

@Andy2868 

The price increase has usually been in April for UK customers however for some customers (including myself) for some reason it's July/August time. Perhaps it's to spread out the price increases so they aren't all being applied on the same date. 

[PandJ2020]

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@Andy2868 wrote:

Ok..when can Sky legal apply those price increase? I thought it was just in April. Are you saying that anybody who takes out a new 18 month contract, Sky can basically just apply an unknown increase the following month and you are stuck with it..even if it's not what you agreed?

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It's all detailed in the contract you agreed.  (In short once a year, but some services limited to 10% - or can trigger a penalty free exit option)

Remember you agreed a level of discounts from list.  List can (and does) change.

[Andy2868]

Ah, so you are saying there will definitely  be no increase next April then if it's once a year?