Bill paid but messsages on tellyscreen saying service will be lost soon

[Maggie1314]

I paid this month's bill in full on Thursday, five days  late. Since bill first overdue a message has been appearing on the telly screen saying I will lose channels soon. I thought this would cease when the bill was paid. Does it take a few days to update? Something else I need to do?

Thanks.

[caesarome]

Is your bill usually paid by a direct debit or a card payment or if you don't have either of these setup on your account do you just pay it manually each month ?

[Maggie1314]

Hi Thanks for replying.

DD but failed this month. Paid manually and set up payment method again by DD.  

[caesarome]

When a direct debit fails you don't need to make a manual payment because Sky will try again 10 days later which they will still do. What will probably happen (if it hasn't already) if this payment you made will go on your account as a credit instead of paying the bill, you can check this to see if you do now see a credit on either this bill or the next one.

[Maggie1314]

The bill is showing as paid now. I was wondering why the message is still appearing on the TV.

[caesarome]

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@Maggie1314 wrote:

The bill is showing as paid now.

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It is showing that the total owed is £0.00 ?

Do you see a credit on your account ?

[Maggie1314]

It says "Paid". Balance is zero and no credit showing.

[caesarome · Accepted solution]

I would give Sky a call about this as that message shouldn't be appearing now if the bill is showing as being paid and that you have setup the direct debit again.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Maggie1314]

Thats brilliant thanks a million for the help.