This discussion topic has been answered Discussion topic: Paid bill manually

This message was authored by: Benthorno1 · ‎28 Jul 2024

Hi I paid my bill manually and now the direct debit keeps trying to take it out too how do I sort this

This message was authored by: Daniel0210 · ‎28 Jul 2024

@Benthorno1
If you have a continuous payment method set up you should never need to make a manual payment. Once the direct debit is successfully processed a credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: Daniel0210 · ‎28 Jul 2024

@Benthorno1
If you have a continuous payment method set up you should never need to make a manual payment. Once the direct debit is successfully processed a credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎28 Jul 2024

@Benthorno1
As you have a direct debit or card payment set up you should never need to make a manual payment as you have done. What will happen now is a credit will appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account.

Sky will take your payment from your usual payment method as you might have made this manual payment to close to the date so it is to late to stop this from happening.

If you want the overpayment returned does the credit appear on your account because if it does we can arrange some help via here for you if you want ?

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This message was authored by: SKY1992bf · ‎28 Jul 2024

@Benthorno1 you need to let the dd be taken then request a refund of the credit

you should never need to make manual payments if you have a direct debit in place as it can cause issues as you have discovered

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This message was authored by: GD1 · ‎28 Jul 2024

@Benthorno1 wrote:
Hi I paid my bill manually and now the direct debit keeps trying to take it out too how do I sort this

Simple solution, don't make manual payments when you have a direct debit setup as this is what happens. Is there a reason you made a manual payment?

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This message was authored by: PandJ2020 · ‎28 Jul 2024

Manual payments are generally credited to the following month's bill and not the current one when an automated collection is scheduled.

I am just another Sky customer and my views are my own even if you don't like the answers

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