Discussion topic: Bill increase

This message was authored by: annateach · ‎10 Jan 2023

I'm not sure why my mobile bill

is increasing next month. I locked into a 12 month contact on 5.12.22 for a set price and was assured that this price would not go up during this time!

This message was authored by: SKY1992bf · ‎10 Jan 2023

@annateach Sky don't do fixed price contracts they do fix term meaning prices can increase

if you believe you were mis informed you would need to complain directly to sky

https://www.sky.com/help/articles/how-to-make-a-complaint

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This message was authored by: Daniel0210 · ‎10 Jan 2023

@annateach

Data charge increases have been announced for bills due after 14 February as per this link

https://www.sky.com/help/articles/sky-mobile-price-change-faq

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎10 Jan 2023

What makes you say you are seeing an increase as while the data packages are going up from 14th February if you are in a contract you should not see an increase.

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Discussion topic: Bill increase

Bill increase

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