Being charged for old phone after upgrade

[Shauney1]

I have recently upgraded my phone from an Iphone 12 to iphone 15 and I am still being charged for it. I had an email saying i had paid it off and was due an upgrade so i did and i have had a look on my billing and are being charged £23.75

[caesarome]

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@Shauney1 wrote:

I had an email saying i had paid it off and was due an upgrade 

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That can't be right because if you have paid it off then it belongs to you can't can't be upgraded, I suspect the email says that you can now upgrade.

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@Shauney1 wrote:

i have had a look on my billing and are being charged £23.75

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Billing does continue until the company that handles the returns for Sky has inspected the device and your account has been updated. If it has been a while since you returned it and the tracking shows that ut has been delivred then call Sky on 150 for an update