Address change

[jayde5]

Need to change my address on the account so I can upgrade my phone as I no longer live at current address on account. 

[Daniel0210]

@jayde5 

Can you confirm the only Sky product you currently have is Mobile?

[jayde5]

Yes that is the only product I have. 

[Daniel0210]

@jayde5 
I’ll escalate your original post to Sky when it’s ten minutes old and the Messaging Team should contact you (most likely tomorrow now). 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210 · Accepted solution]

@jayde5 

Now escalated.

[jayde5]

Thank you for your help 🙂

[Christian12]

Hi,

Can You escalate my query please, I've been trying to change my address for 2 months now, but keeps saying "sorry we're having technical difficulties" I have sky stream and I also rang the team and they took couldn't change my address. Please help.

Thank you

[Daniel0210]

@Christian12 

The Messaging Team can no longer change addresses.The only way is by calling Sky. You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.