Address change

[jayde5]

Need to change my address on the account so I can upgrade my phone as I no longer live at current address on account. 

[Daniel0210]

@jayde5 

Can you confirm the only Sky product you currently have is Mobile?

[jayde5]

Yes that is the only product I have. 

[Daniel0210]

@jayde5 
I’ll escalate your original post to Sky when it’s ten minutes old and the Messaging Team should contact you (most likely tomorrow now). 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210 · Accepted solution]

@jayde5 

Now escalated.

[jayde5]

Thank you for your help 🙂