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Discussion topic: AI Chatbot Renewal Service

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This message was authored by: Spen2025

Message posted on ‎10 Jul 2025 12:47 PM

AI Chatbot Renewal Service

I believe I have just been speaking to an AI chatbot! I should have been made aware that it was not a human. They sold me one package, but the email states another. The call was cut off without completing the conversation, and my multi-room device was replaced due to poor performance. 

Poor 

 

Can I please speak to a human today?

Sky has my details, please send chat link or call 

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Superuser
This message was authored by: GD1

Message posted on ‎10 Jul 2025 12:50 PM

Re: AI Chatbot Renewal Service

Posted by a Superuser, not a Sky employee. Find out more

@Spen2025 If you were talking to someone on the phone it would not have been a chatbot.

 

If you wish to speak to a human you will need to call again.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MightyQuinn

Message posted on ‎10 Jul 2025 12:54 PM

Re: AI Chatbot Renewal Service

Posted by a Superuser, not a Sky employee. Find out more
@Spen2025 wrote:

Sky has my details, please send chat link or call 

Hi @Spen2025   If only this was Sky customer services. Please see Welcome below.

Welcome to the Sky Community Forum

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