New order cancelled - Refund request

[K_Esworthy]

Hi,

I had a new broadband order that was cancelled by yourselves about 10 minutes after I applied. As I paid the initial £5 I just wondered how I go about getting that refunded?

Thank you,

Kevin Esworthy

[Daniel0210]

@K_Esworthy 
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Did Sky tell you why it's as cancelled? 

[K_Esworthy]

Ah apologies, I thought I'd seen Sky staff reply to people on the forum.

I wasn't given a reason, just sent an email that said there was an issue with my order.

[caesarome]

@K_Esworthy 

You are going to need to call Sky about this to find out why it was cancelled and also about teh refund.

[K_Esworthy]

Will do and thanks for your help