17 Mar 2022 11:10 AM
We have a fault on our landline . The handset is displaying 'No Line' and we have no dialing tone. Outgoing calls are not possible and we are not receiving incoming calls. It just rings continually for anyone trying to make a call to the number
The broadband is working fine (we do not have Internet Calls). We have gone through the Sky Help pages and followed guidance and the phone still doesnt work with/without the filter. Please help me
17 Mar 2022 11:15 AM
Posted by a Superuser, not a Sky employee. Find out more@ian.moore14
This troubleshooting link may help https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line if not already tried.
If that doesn’t help, post back on here and some of us here will be able to escalate your problem to Sky. If/when a fault is diagnosed Sky will pass it to Openreach to carry out the repair. Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand.
17 Mar 2022 03:48 PM
Hi Daniel0210
Yes I've followed the steps and it's still not working. Please can you escalate
many thanks
17 Mar 2022 03:55 PM
Posted by a Superuser, not a Sky employee. Find out more@ian.moore14
I’ve escalated your post to Sky and they may get in touch with you later about this.
Look out for an email and also a blue/red speech bubble on the bottom of your forum page. Once that speech bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss this opportunity. Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts. Replies on the chat aren’t instant so keep checking the chat thread regularly.
This link explains how the Chat process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
18 Mar 2022 01:52 PM
Posted by a Sky employeeThank you for escalating this. We have now sent an invite to chat 🙂
22 Mar 2022 12:16 PM
Posted by a Sky employeeHi ian.moore14
A private chat was started but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
22 Mar 2022 01:25 PM
@Tom-W19 My phone line is still not working. It's seems to be intermittent e.g. doesn't work during the day and then occasionally corrects itself on an evening.
the phone at the moment says "no line" and there is no dial tone.
22 Mar 2022 01:41 PM
Posted by a Sky employeeHi there ian.moore14, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂
22 Mar 2022 01:42 PM
Posted by a Superuser, not a Sky employee. Find out more@ian.moore14
To hopefully get this resolved I’ve escalated your post to Sky again and they may get in touch with you later about this.
Look out for an email and also a blue/red speech bubble on the bottom of your forum page. Once that speech bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss this opportunity. Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts. Replies on the chat aren’t instant so keep checking the chat thread regularly.
This link explains how the Chat process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
22 Mar 2022 01:44 PM
Posted by a Superuser, not a Sky employee. Find out moreBoth @Lisa-P1987 and I have re-escalated this for you which won't be a problem.
25 Mar 2022 01:48 PM
Thank you for escalating, a new chat request has now been sent 🙂
27 Mar 2022 03:21 PM
Posted by a Sky employeeUpdate – We are still looking to help you @ian.moore14. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
22 Aug 2022 02:16 PM
I have the same problem, did everything it asked put ona new phone changed the room as i have another phone in an other room still the same, no dial tone it says the same I cant ring out or in or use broadband
22 Aug 2022 03:55 PM
Posted by a Sky employeeHi there slopjockey, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
24 Aug 2022 04:24 PM
Posted by a Sky employeeUpdate – We are still looking to help you slopjockey. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
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