phone line fault

[ian.moore14]

We have a fault on our landline .  The handset is displaying  'No Line' and we have no dialing tone.  Outgoing calls are not possible and we are not receiving incoming calls.  It just rings continually for anyone trying to make a call to the number 

The broadband is working fine (we do not have Internet Calls).  We have gone through the Sky Help pages and followed guidance and the phone still doesnt work with/without the filter.  Please help me 

[Daniel0210]

@ian.moore14 
This troubleshooting link may help https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line  if not already tried.
If that doesn’t help, post back on here and some of us here will be able to escalate your problem to Sky. If/when a fault is diagnosed Sky will pass it to Openreach to carry out the repair. Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand.

[ian.moore14]

Hi Daniel0210

Yes I've followed the steps and it's still not working. Please can you escalate 

many thanks 

[Daniel0210]

@ian.moore14 
I’ve escalated your post to Sky and they may get in touch with you later about this.

Look out for an email and also a blue/red speech bubble on the bottom of your forum page. Once that speech bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss this opportunity. Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts. Replies on the chat aren’t instant so keep checking the chat thread regularly.

This link explains how the Chat process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014 

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Tom-W19]

Hi ian.moore14

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[ian.moore14]

@Tom-W19  My phone line is still not working. It's seems to be intermittent e.g. doesn't work during the day and then occasionally corrects itself on an evening. 

the phone at the moment says "no line" and there is no dial tone. 

[Lisa-P1987]

Hi there ian.moore14, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[Daniel0210]

@ian.moore14 
To hopefully get this resolved I’ve escalated your post to Sky again and they may get in touch with you later about this.

Look out for an email and also a blue/red speech bubble on the bottom of your forum page. Once that speech bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss this opportunity. Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts. Replies on the chat aren’t instant so keep checking the chat thread regularly.

This link explains how the Chat process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@ian.moore14 

Both @Lisa-P1987 and I have re-escalated this for you which won't be a problem. 

[dmy24]

Thank you for escalating, a new chat request has now been sent 🙂

[Mr+Flibbles+86]

Update – We are still looking to help you @ian.moore14. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 

[slopjockey]

I have the same problem, did everything it asked put ona new phone changed the room as i have another phone in an other room still the same, no dial tone it says the same I cant ring out or in or use broadband

[Mr+Flibbles+86]

Hi there slopjockey, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987]

Update – We are still looking to help you slopjockey. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂