20 Nov 2022 07:55 PM
I had broadband issues very slow and has been disconnecting for weeks really noisy line on calls Had a BT engineer out 8th Nov ,changed socket ran tests couldn't find a problem ,reset told to wait 10 days .Still noisy line on calls can't have a conversation,still slow broadband, still disconnecting and Friday lost landline completely now.Tried new phone,cables filters all the usual .
Trying to phone Sky to get help I just can't get through .
Help
20 Nov 2022 07:58 PM
Posted by a Superuser, not a Sky employee. Find out more@MyPlantsDie To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble. It will be tomorrow at the earliest.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
21 Nov 2022 08:13 AM
Posted by a Sky employeeHi there, thank you for escalating this. We have sent an invite to MyPlantsDie.
21 Nov 2022 09:57 AM
Posted by a Sky employeeUpdate-We are closing this chat session now as timescale advised for resolution. If there is anything else we can do for you, please do not hesitate to reach out. Thank you.
21 Nov 2022 09:59 AM
to update i have spoken to support and it turns out there is an outage causing my issue .Im at the mercy of BT to resolve
thank you for everyones quick response to my issue
26 Nov 2022 08:59 AM
7 days now without a land line really poor
26 Nov 2022 09:44 AM
Posted by a Superuser, not a Sky employee. Find out moreAs you rightly posted before, you're at the mercy of Openreach, I'm afraid. If resolving it means digging up footpaths etc the delay may be protracted as permissions have to be obtained before work can start.
24 Jan 2023 09:56 PM
And phoneline is again not working massive noise on the line can't make or receive calls and again Internet dropping utter garbage service
24 Jan 2023 10:31 PM
Posted by a Superuser, not a Sky employee. Find out moreDo you want the messaging team to be alerted again ?
26 Jan 2023 02:10 PM
Hello no need ive had enough and am leaving Sky
26 Jan 2023 02:17 PM
Posted by a Superuser, not a Sky employee. Find out moreUnless you're going to Virgin, faults for all service providers are handled by Openreach, so switching isn't going to help.
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