Land Line not working Great Missenden aera.

[jellytott]

Yesterday afternoon my land line stopped working but luckily broadband was sort of ok  (but very low speed 5Mb) so 24hrs on the land line is still out of service and only received a generic text message, its impossible to get an actual update to what is the problem is, the number of customers affected and physical area too. Found it frustrating even talking to the on-line Bot and completed the test required...

Whats happened talking to a real "Sky person" real answers to this fault and not being pushed to the Sky community for answers!!

[Mark39]

I assume the text message was advising you of a known outage.

I'm not sure how knowing the cause, the number of subscribers affected and over what area would make any significant difference in terms of getting it fixed, which is what matters  (and Sky may not be able to tell you anyway).

[jellytott]

Yes, I get that but previously one could ask and talk  easily to a specialist department within Sky this was esily found on the site and get immediate answers and so access to such information but now it isn't so now its an "automated services" so really generic  and faceless surely after this amount of time with the outage there should be an update to "where, what and numbers affected"

Plus, currently there are updates with major install at road level and telephone pole height in my area for third party fibre install, I bet Sky will challenge and get compensation for such outages if caused by the 3rd Party works but what about us customers ?

Finally, This has happended at the worst possible time as daughter is expecting her first baby and the Land line is a priority service as my home cell is unreliable for important calls

So the service for information up dates is a backwards step and a cost saving measure  by Sky I bet .....so not that believe in better moto that once was so important.

[Mark39]

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@jellytott wrote:

Yes, I get that but previously one could ask and talk  easily to a specialist department within Sky this was esily found on the site and get immediate answers and so access to such information....

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You should still be able to call. 

See here for compensation arrangements: https://www.sky.com/help/articles/auto-compensation

[jellytott]

Thank you for the compensation info