17 Jan 2024 12:30 PM
Hi
my sky remotes do not operate the tv volume any longer. I have tried to reprogram them but it doesn't seem to work. My main sky box is okay but neither of the sky q mini boxes will work. I believe there is some sort of update required?
17 Jan 2024 12:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@Sam2020 wrote:
Hi
my sky remotes do not operate the tv volume any longer. I have tried to reprogram them but it doesn't seem to work. My main sky box is okay but neither of the sky q mini boxes will work. I believe there is some sort of update required?
Hi @Sam2020
When you press 1 & 3 together you must make sure that you are pointing your remote at the mini box (not the TV).
Try completly resetting your mini Bluetooth remotes.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
17 Jan 2024 12:36 PM
Posted by a Superuser, not a Sky employee. Find out moreDoubt it
So they worked with these TVs before? What are they?
17 Jan 2024 12:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@Sam2020 wrote:
Hi
my sky remotes do not operate the tv volume any longer. I have tried to reprogram them but it doesn't seem to work. My main sky box is okay but neither of the sky q mini boxes will work. I believe there is some sort of update required?
Hi @Sam2020
When you press 1 & 3 together you must make sure that you are pointing your remote at the mini box (not the TV).
Try completly resetting your mini Bluetooth remotes.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion