17 Jan 2024 12:30 PM
Hi
my sky remotes do not operate the tv volume any longer. I have tried to reprogram them but it doesn't seem to work. My main sky box is okay but neither of the sky q mini boxes will work. I believe there is some sort of update required?
17 Jan 2024 12:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@Sam2020 wrote:
Hi
my sky remotes do not operate the tv volume any longer. I have tried to reprogram them but it doesn't seem to work. My main sky box is okay but neither of the sky q mini boxes will work. I believe there is some sort of update required?
Hi @Sam2020
When you press 1 & 3 together you must make sure that you are pointing your remote at the mini box (not the TV).
Try completly resetting your mini Bluetooth remotes.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
17 Jan 2024 12:36 PM
Posted by a Superuser, not a Sky employee. Find out moreDoubt it
So they worked with these TVs before? What are they?
17 Jan 2024 12:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@Sam2020 wrote:
Hi
my sky remotes do not operate the tv volume any longer. I have tried to reprogram them but it doesn't seem to work. My main sky box is okay but neither of the sky q mini boxes will work. I believe there is some sort of update required?
Hi @Sam2020
When you press 1 & 3 together you must make sure that you are pointing your remote at the mini box (not the TV).
Try completly resetting your mini Bluetooth remotes.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
26 Jul 2024 11:04 PM
Yesterday we were upgraded to Sky Q and the installer paired the sky remote to the tv and last night it all worked fine. Today the sky remote volume buttons do not control the volume on the tv . I have tried holding down buttons 1 and 3 but keep getting the message 'setup unsuccessful' . I have also tried holding down 7 and 9 to helpt the reset but that doesn't work either. Help!
26 Jul 2024 11:13 PM
I've managed to make it pair by holding the remote 2 inches from the sky box and pressing 1 and 3 together!
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion