I can’t get the sky remote to operate the tv volume

[Sam2020]

Hi

my sky remotes do not operate the tv volume any longer. I have tried to reprogram them but it doesn't seem to work. My main sky box is okay but neither of the sky q mini boxes will work. I believe there is some sort of update required?

[Chodley]

Doubt it

So they worked with these TVs before? What are they?

[oldfella · Accepted solution]

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@Sam2020 wrote:

Hi

my sky remotes do not operate the tv volume any longer. I have tried to reprogram them but it doesn't seem to work. My main sky box is okay but neither of the sky q mini boxes will work. I believe there is some sort of update required?

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Hi @Sam2020 

When you press 1 & 3 together you must make sure that you are pointing your remote at the mini box (not the TV).

Try completly resetting your mini Bluetooth remotes.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.