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Discussion topic: Weak or no signal. Check the antena cable connection

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This message was authored by Bevlar55 This message was authored by: Bevlar55

Weak or no signal. Check the antena cable connection

Upgraded today from sky+ to sky Q. Its December 3rd, new sky jot being installed until 6th January. Was told my sky+ would continue until the sky Q is installed and activated on January 6th.... just turned the TV on and have 2 notices coming up...

IMG-20241203-WA0007.jpg

IMG-20241203-WA0008.jpg

 called sky for some assistance... just got sent here

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This message was authored by oldfella This message was authored by: oldfella

Re: Weak or no signal. Check the antena cable connection

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bevlar55 

Looks like your Television is not switched the correct HDMI input for your Sky + Box.

You need to use your television remote to change the input to the relevant HDMI input instead of the Terrestrial aerial tuner.

This message was authored by GD1 This message was authored by: GD1

Re: Weak or no signal. Check the antena cable connection

Posted by a Superuser, not a Sky employee. Find out more

@Bevlar55  The message has nothing to do with Sky+ or Sky Q.  That is a TV message as explained by @oldfella 

 

You'll need to use thr TV's remote to clear the message, and I'd recommend looking at the TV user guide to familiarise yourself with the various on screen messages it can generate.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Weak or no signal. Check the antena cable connection

Posted by a Superuser, not a Sky employee. Find out more

@Bevlar55 

 

Note that both those messages specifically relate to digital terrestrial television (sometimes referred to as 'Freeview') broadcast from a local mast and received through an aerial.  They are telling you that to receive such a service, which is nothing to do with Sky, you would need to plug an aerial connection into the rear of the television set and then use the television remote control to start a scan for channels available in your area.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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