The Last Of Us - 4K HDR?

[CardiffMan1992]

@Chodley 

Yeah I was considering getting when it was announced 

[PeteRG41]

It is just me or is there no UHD version of Episode 3?  I turned on expecting to see it and I only see the HD version, although UHD for episodes 1 and 2 are there.

[Mr+Dinkles]

I see the same here, just HD, not happy. What's going on?

[Fred-G]

Same for me. Noticed a lack of dynamic range in the woodland scene and felt the sound was a little flat.

Checked my amp, no Atmos. Then I checked the planner and yep, only a HD version available.

Will check back later and see what's happening.

[Andym15]

Only HD here too.

Hopefully the UHD version will appear at some point today as I really don't want  to wait days for it to turn up.
I don't understand how Sky manage to do this time and time again. It feels like an expensive premium service run like an amateur YouTube channel at times. Every time something like this happens it is one step closer to me cancelling.

[Jay7210]

I have just spoke to a "specialist" via the online chat regarding the lack of UHD option at the advertised release time. No explaination given, felt like i was just getting fobbed off. Would have thought they would have been doing everything to keep hold of customers at the moment!

[PeteRG41]

I suspect there's some technical issue.  There was nothing wrong with the release of the first two episodes.

It's annoying because I get very few windows of opportunity to watch TV that I want to watch without my wife monoplising the airwaves with cooking programmes.

[Hullboy]

So The Last of Us ep3 aired at 2am Monday morning. It's now 1205pm and there's still only the HD option on demand. When do HDR formats become available? I thought it would've been after it aired?

[Andym15]

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@Jay7210 wrote:

I have just spoke to a "specialist" via the online chat regarding the lack of UHD option at the advertised release time. No explaination given, felt like i was just getting fobbed off. Would have thought they would have been doing everything to keep hold of customers at the moment!

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I now what you mean about being fobbed off.
Weeks ago I complained to viewer relations about Mare of Easttown ep5 only being available in SD. I was told they would sort it out and, surprise, surprise, nothing has been done.

If it wasn't for sport I would be gone!! It's just not good enough.

[Harlo113]

I've tried chatting with sky on Facebook messenger but getting nothing from them really just trying to pass me other departments 

[Chodley]

Let me just put you through to the "Bloke who should have clicked the 4K HDR publishing pipeline button but forgot cos it was his coffee break" department?

[Harlo113]

Told me to contact customer relations, which has a response time of "within 3 days" 

yeah thanks for that 

[PeteRG41]

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@Hullboy wrote:

So The Last of Us ep3 aired at 2am Monday morning. It's now 1205pm and there's still only the HD option on demand. When do HDR formats become available? I thought it would've been after it aired?

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It was for the first two episodes.  I was able to download the UHD versions and watch them at my leisure.

[Harlo113]

No problem, I have just spoken with one of my colleagues who advised it was raised earlier today - There has been a delay but the HDR file will be available today 😊

thsts the response I just got on Facebook 

[Stokesy1981]

It's still not available to download 😩