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Discussion topic: TV disconnects from wifi

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This message was authored by: MargoN

Message posted on ‎10 Aug 2024 09:06 AM

TV disconnects from wifi

When TV is switched off it disconnects from new router
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This message was authored by: GD1

Message posted on ‎10 Aug 2024 09:10 AM

Re: TV disconnects from wifi

Posted by a Superuser, not a Sky employee. Find out more

@MargoN  What TV do you have?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MargoN

Message posted on ‎10 Aug 2024 09:16 AM

Re: TV disconnects from wifi

I have a Samsung Smart tv
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This message was authored by: Annie+UK

Message posted on ‎10 Aug 2024 09:38 AM

Re: TV disconnects from wifi

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@MargoN wrote:
I have a Samsung Smart tv

Have you tried the manufacturers website?

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Message posted on ‎10 Aug 2024 09:52 AM

Re: TV disconnects from wifi

I thought I'd try here first
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This message was authored by: Annie+UK

Message posted on ‎10 Aug 2024 09:55 AM

Re: TV disconnects from wifi

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If it is not a Sky issue then getting elsewhere would be a better starting place

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Message posted on ‎10 Aug 2024 10:12 AM

Re: TV disconnects from wifi

I'm hoping I may have sorted it after reading up on some sky topics. I have a new router and it told me to totally disconnect my sky q box and then reconnect it after 1 minute. I've done this and it automatically connected to my new router so hopefully that has sorted it. Watch this space 🙂
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