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Discussion topic: TV disconnects from wifi

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MargoN
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TV disconnects from wifi

‎10 Aug 2024 09:06 AM

When TV is switched off it disconnects from new router
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GD1
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Re: TV disconnects from wifi

‎10 Aug 2024 09:10 AM

Posted by a Superuser, not a Sky employee. Find out more

@MargoN  What TV do you have?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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MargoN
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Re: TV disconnects from wifi

‎10 Aug 2024 09:16 AM

I have a Samsung Smart tv
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Annie+UK
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Re: TV disconnects from wifi

‎10 Aug 2024 09:38 AM

Posted by a Superuser, not a Sky employee. Find out more
@MargoN wrote:
I have a Samsung Smart tv

Have you tried the manufacturers website?

Annie  ( Please Note: I am Neurodivergent )
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MargoN
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Re: TV disconnects from wifi

‎10 Aug 2024 09:52 AM

I thought I'd try here first
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Annie+UK
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Re: TV disconnects from wifi

‎10 Aug 2024 09:55 AM

Posted by a Superuser, not a Sky employee. Find out more

If it is not a Sky issue then getting elsewhere would be a better starting place

Annie  ( Please Note: I am Neurodivergent )
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MargoN
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Re: TV disconnects from wifi

‎10 Aug 2024 10:12 AM

I'm hoping I may have sorted it after reading up on some sky topics. I have a new router and it told me to totally disconnect my sky q box and then reconnect it after 1 minute. I've done this and it automatically connected to my new router so hopefully that has sorted it. Watch this space 🙂
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