Sky dish scanning channels but some missing

[Jacob12]

Hi @Everyone

I just move into a property with existing sky dish on the wall. I am not a subscribing sky customer. 

i connected my tv to the dish and scanned channels. I can scan quite a lot of channels especially sky channels. But I cannot find major uk channels such as BBC, ITV, Channel 4 etc.

Please help and advise. Thank you in advance.

my tv: Panasonic TX-43JX600B

satellite I scan: Astra 2 28.2E

[GD1 · Accepted solution]

@Jacob12  Sky won't help you with dish issues if you're not a subscriber, it may be the dish is slightly misaligned or has a Q (wideband LNB) which is not normally compatible with Freesat TV's and it will be up to you to obtain the services of an Independent installer to sort any dish issues.

[Jacob12]

Thanks for your reply.

But I can scan most channels like locked sky channels. I only want to watch free satellite channels. Is there any solution? 

[MarkGoldsmith]

As mentioned by @GD1 your only real solution is to engage an independent satellite installer to investigate the issue. They will be able to determine whether its a simple dish misalignment issue or an incompatiability issue with the dish and your freesat receiver.

[Jacob12]

Thanks for your reply. 

May I know if there is a number to contact and for subscription?

[Annie+UK]

The Sky website has contact details sky.com

[ZyloKai]

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@Jacob12 wrote:

Hi @Everyone

I just move into a property with existing sky dish on the wall. I am not a subscribing sky customer. 

i connected my tv to the dish and scanned channels. I can scan quite a lot of channels especially sky channels. But I cannot find major uk channels such as BBC, ITV, Channel 4 etc.

Please help and advise. Thank you in advance.

my tv: Panasonic TX-43JX600B

satellite I scan: Astra 2 28.2E

---

UK:
I would suggest you get a free-to-air satellite receiver so you can connect the satellite and receive UK free-to-air channels. 

Ireland:
I would suggest a Saorview (or Freeview)-compatible and satellite receive combi box so you can receive the Irish and British free-to-air channels through Saorview and satellite.  You can also buy a digital aerial too that you can put near a window. 

Ensure the receiver has "DVB-S2".  This ensures you can receive HD channels too

Example of satellite receiver box: https://www.amazon.co.uk/Labgear-VSAT01-Satellite-Receiver-DVB-S2/dp/B0CF2RGQ3H/

Example of Saorview/Freeview combi box: https://www.amazon.co.uk/Freeview-Satellite-Receiver-Compatible-FreeSat/dp/B095CDN6TD

You will need to check if the satellite is upgraded for Sky Q. If so, you will need to call your local satellite engineer for a downgrade. Ireland:You can also ask the engineer to install a Saorview aerial too if needed.

[nigea99]

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@ZyloKai wrote:

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@Jacob12 wrote:

Hi @Everyone

I just move into a property with existing sky dish on the wall. I am not a subscribing sky customer. 

i connected my tv to the dish and scanned channels. I can scan quite a lot of channels especially sky channels. But I cannot find major uk channels such as BBC, ITV, Channel 4 etc.

Please help and advise. Thank you in advance.

my tv: Panasonic TX-43JX600B

satellite I scan: Astra 2 28.2E

---

UK:
I would suggest you get a free-to-air satellite receiver so you can connect the satellite and receive UK free-to-air channels. 

Ireland:
I would suggest a Saorview (or Freeview)-compatible and satellite receive combi box so you can receive the Irish and British free-to-air channels through Saorview and satellite.  You can also buy a digital aerial too that you can put near a window. 

Ensure the receiver has "DVB-S2".  This ensures you can receive HD channels too

Example of satellite receiver box: https://www.amazon.co.uk/Labgear-VSAT01-Satellite-Receiver-DVB-S2/dp/B0CF2RGQ3H/

Example of Saorview/Freeview combi box: https://www.amazon.co.uk/Freeview-Satellite-Receiver-Compatible-FreeSat/dp/B095CDN6TD

You will need to check if the satellite is upgraded for Sky Q. If so, you will need to call your local satellite engineer for a downgrade. Ireland:You can also ask the engineer to install a Saorview aerial too if needed.

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@ZyloKai Some if not many TVs have a DVB-S2 tuner as well as Freeview which the OP seems to have &  thus wouldn't need a saparate receiver

[ZyloKai]

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@nigea99 wrote:

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@ZyloKai wrote:

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@Jacob12 wrote:

Hi @Everyone

I just move into a property with existing sky dish on the wall. I am not a subscribing sky customer. 

i connected my tv to the dish and scanned channels. I can scan quite a lot of channels especially sky channels. But I cannot find major uk channels such as BBC, ITV, Channel 4 etc.

Please help and advise. Thank you in advance.

my tv: Panasonic TX-43JX600B

satellite I scan: Astra 2 28.2E

---

UK:
I would suggest you get a free-to-air satellite receiver so you can connect the satellite and receive UK free-to-air channels. 

Ireland:
I would suggest a Saorview (or Freeview)-compatible and satellite receive combi box so you can receive the Irish and British free-to-air channels through Saorview and satellite.  You can also buy a digital aerial too that you can put near a window. 

Ensure the receiver has "DVB-S2".  This ensures you can receive HD channels too

Example of satellite receiver box: https://www.amazon.co.uk/Labgear-VSAT01-Satellite-Receiver-DVB-S2/dp/B0CF2RGQ3H/

Example of Saorview/Freeview combi box: https://www.amazon.co.uk/Freeview-Satellite-Receiver-Compatible-FreeSat/dp/B095CDN6TD

You will need to check if the satellite is upgraded for Sky Q. If so, you will need to call your local satellite engineer for a downgrade. Ireland:You can also ask the engineer to install a Saorview aerial too if needed.

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@ZyloKai Some if not many TVs have a DVB-S2 tuner as well as Freeview which the OP seems to have &  thus wouldn't need a separate receiver

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I do feel TVs with satellite tuning don't seem to be able to receive all channels for some reasons or only tune free-to-air channels. I have a TV in my kitchen that has a satellite input and tuning but it just is extremely messing. I found using a separate satellite receiver has been easier. I use the TV's aerial input for Saorview which seems to work fine. 

It's an extra option there if OP finds the same issue with their TV.