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Discussion topic: Sky dish problem

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This message was authored by: Flowerflower

Message posted on ‎04 Sep 2025 04:09 PM

Sky dish problem

We loose signal every time it rains.  So 

i feel there is a problem with our Sky dish.  We have insurance cover on our equipment . So I want someone to look at our dish . Please . 

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This message was authored by: Flowerflower

Message posted on ‎04 Sep 2025 04:12 PM

Re: Sky dish problem

Waiting for a reply 

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Message posted on ‎04 Sep 2025 04:30 PM - last edited: ‎04 Sep 2025 04:42 PM

Re: Sky dish problem

Posted by a Superuser, not a Sky employee. Find out more

@Flowerflower  Sky Glass where you have posted does not use a dish, could you confirm which TV box you have Sky+HD or Sky Q?

 

Also in cae you're not aware this is a customer helps customer community not a live chat so it's unreasonable of you to expect a reply within 3 minutes of posting, have a read of this link https://helpforum.sky.com/t5/Members/ct-p/members  it explains what the community is.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎04 Sep 2025 04:41 PM

Re: Sky dish problem

@Flowerflower wrote:

We loose signal every time it rains.  So 

i feel there is a problem with our Sky dish.  We have insurance cover on our equipment . So I want someone to look at our dish . Please . 

If you have Sky Protect insurance then you need to contact them for assistance. Their contact number will be on your policy documents. 

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Message posted on ‎04 Sep 2025 05:54 PM

Re: Sky dish problem

Posted by a Superuser, not a Sky employee. Find out more

If you have Sky Protect, you need to call the number within this Sky help article, under Making a claim.

 

https://www.sky.com/help/sky-protect/sky-protect-device-insurance/articles/sky-protect-frequently-as...

 

 

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Message posted on ‎04 Sep 2025 05:57 PM

Re: Sky dish problem

Sorry I have sent this to the wrong place . Please except my apologies. 

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