Sky Atlantic: "All her fault" problem

[Jims1]

We have the same issue you get 4 mins into episode 1, then freezes can not fast forward or rewind goes to a black screen.

we have tested all other episode they seem to be fine and will play 

[HORNBYPNE]

It freezes at 22 minutes in episode 1 and then exits the download 

[KevNewMedia]

Thank you for the additional information - I've passed this to our support teams 🙂

[Shannon301]

Episode 5 of All her fault will not play at all, it comes up with a blue screen saying sorry this item is currently unavailable. It has been saying this for the whole day, I am able to watch all other episodes.

[ACS20]

Hey,

All Her Fault episode 5 keeps saying, currently unavailable... but episode 6 plays fine. Is episode 5 going to be available soon? I have tried restarting my Glass TV but still doesn't work.

[caesarome]

@Shannon301 

I have moved your post to the topic at hand, there is a fault with this that Sky are aware of as you can see by the post from a community manager from Sky.

[Sophie11s]

I have this exact issue too. It's stopped half way through and won't let me now play it at all. I  can continue on and select episode 6 with no problems which plays fine but not episode 5. I am watching on sky glass too if that helps engineers.

[Fothergill1]

Hi @Shannon301 .  I binge watched the entire series this week and had no problem with any of the episodes so it would indicate that there is nothing wrong with the actual broadcast.

I would suggest rebooting your puck by going to Settings > System Management > Resets & Updates > Restart device.  It takes a couple of minutes to completely reboot and you will have a blank screen for a couple of minutes before the Sky logo appears.

Hopefully that wil clear any software glitches 🤞

[Shannon301]

Thank you for your suggestion but this hasn't helped 😞